FAQs

We have been into business since 2015 and have served over 400 clients all around the world.

No, We are not like a freelancing websites. You hire dedicated full-time employees from us and they work from our Well-equipped and supervised offices. Your employees do not work from home.

No, SEA STARS Virtual employees takes care of the payrolls, HR activities and other liabilities.

Yes, That’s what makes our services so special! No matter what your requirement is, Our efficient recruiters make sure they find the most suitable employee for you.

We are strategically located at Capital of India, New delhi and so enjoy proximity to the vast indian technical and non-technical pool. It is, therefore easy to source skilled, experienced professionals from every domain and Industry, including rare and niche skills.

If required by you, Our recruitment model involves you in every step of the hiring process. If not, then we can shortlist on behalf of you and finally you can handpick the most suitable candidates from short-listed candidates.

To start with, you need to provide us a Job description that will include qualification, years of experience and domain experties, skill set, shift timings etc for the position you seek to fill.
Our Recruiting department will then source suitable candidates, interview them and short list them. Finally, you can personally interview the shortlisted candidates and finalize them.

Providing 24 hours working, fully-functional and well equipped office from where your employee/team can work for you.
Taking care of all HR and Payroll activities.
Providing Laptop, VOIP Phone, required softwares, IT Support, printer and scanner, etc.

Yes, As a general rule, we can provide you high skilled employee from India as you would find in the US, Canada, Europe and Australia. India is renowned for its technical talent in the fields such as programming, engineering and law. This is why Fortune 500 companies such as IBM employ 80,000 employees in India. If outsourcing is a success for the most successful companies in the world, It would certainly work for you.

Yes, of course!
With approximately 400 million English speakers, India is the second-largest English-speaking nation in the world. The language was introduced in the country centuries ago. Ever since, English is taught in schools right from the early age and in all centers of higher education, including professional courses. English is also the language of the establishment and is widely used throughout the country. One of the primary factors behind India being the number one outsourcing destination is India’s proficiency in English.

We can provide you with dedicated Virtual Employees in any skill or domain, including niche and rare skills.
Please visit our Services page to learn about the domains we offer.

If you have selected an in-house available resource, the service can be started immediately. The same holds true if you have opted for the team model.

However, if you have hired a non in-house resource, then services can be started once we offer the candidate and they finish serving a notice period to their current employer. We offer the candidate as soon as we receive a copy of signed contract and the first Month’s invoice payment and the noticce period fee from you

The following are required in Advance, before an employee starts working for you.
a. Receipt of our signed contract.
b. Payment and receipt of the first invoice which includes notice period fees as well.

Yes you can do that.

It is only after you have interviewed and selected a candidate you want to hire that we require a receipt of the first month’s invoice before the employee starts working for you.
Yes, Ours is a pre-paid monthly services. The price of an employee depends on the years of experience, Qualifications, nature of work and Domain/skill.

Our preferred mode of payment is Wire Transfer or Check that can be sent to our California office.

We take the first payment before the employee starts work. Thereafter, you are invoiced on a monthly basis. We require payment for the employee to be made before the start of the next month of work. For instance, if an employee starts his first day of work on the 1st of January, then for the net month’s payment, we require receipt of payment before the 1st of February.

The fee for the 15 days notice period (to terminate our services) is paid in advance (together with the first month’s invoice) before the employee starts working for the client.
The payment is required in advance because enter into a legally binding employment contract with employee you hire. As per the employement laws in Inda, SEA STARS is legally liable to provide the employee you hire with a paid notie period while terminating the services.

Your Virtual employee can work: a) your shift hours, b) Overlapping shift hours, c) Indian shift hours. It all depends on what suits you best.

Your employee/team is always under the Supervision of our HR Staff and Floor Manager. We have in place the latest attendance software for tracking employee attendance (both Biometric as well as Access card) and their activities while they are working their shift hours. We have installed over 25 CCTV cameras in our offices and our IT department maintains a 24×7 surveillance over all office-generated web traffic. If you so wish, certain software can also be installed on the employee’s laptop to track employee activity while they are at their work stations.

Yes, at any time. You don’t have to take prior permission. Just inform the Account manager about your visiting schedule and we will be happy to have you. Our office is an extension of your own local unit, so you are free to visit your employee/team whenever you want. We are at 30 minutes drive from New Delhi International Airport.

We does not monitor your employee’s work output. We only monitor your employee’s attendance, ensure they are present at their work station, are working professionally whilst at work, working in accordance with any of your instructions and have everything they need to work efficiently. We do not, however, monitor their daily work output and progress. The employee’s work is monitored and supervised by you, the client.

Yes, you can if you so wish. We provide the latest online collaboration tools so that you can communicate as freely and as frequently as you would with your own in-house or local employee.

All the work that has been done by the employee for the client belongs to the client. Any and all products, inventions, ideas, or original work of authorship belong exclusively to the client.

Yes. You may request your account manager if you wish that certain websites be blocked on your employee’s desktop/laptop. Our IT Staff will accordingly be informed and they will block/firewall the websites you have mentioned.